Refund policy
NO REFUND POLICY
Effective Date: May 1st. 2026
Thank you for shopping with Hill B. Fragrance. Please read this policy carefully before making a purchase.
1. All Sales Are Final
All purchases made through Hill B. Fragrance are final. We do not offer refunds, returns, or exchanges for any products or services once the transaction has been completed.
2. Exceptions (If Applicable)
Refunds or replacements may only be considered under the following circumstances:
- The item received is defective or damaged upon arrival
- The wrong item was shipped
To be eligible for an exception, you must contact us within 4 days of receiving your order and provide proof (such as photos or order details).
3. Non-Refundable Items
The following items are strictly non-refundable:
- Opened or used products
- Personalized or custom-made items
- Digital products or downloadable content
- Sale or clearance items
4. Order Cancellations
Orders cannot be canceled once they have been processed or shipped.
5. Shipping Issues
We are not responsible for:
- Delays caused by shipping carriers
- Lost or stolen packages once marked as delivered
Please ensure your shipping information is correct before placing an order.
6. Contact Information
If you believe your order qualifies for an exception, please contact us at:
Email: Info@hillbfragrance.com
7. Agreement
By completing a purchase with Hill B. Frangrance, you acknowledge that you have read, understood, and agreed to this No Refund Policy.
Hill B Fragrance reserves the right to update or modify this policy at any time without prior notice.