Shipping policy

SHIPPING POLICY

Effective Date: May 1st, 2026

Thank you for choosing Hill B. Fragrance. This Shipping Policy outlines how we process, ship, and deliver your orders.

1. Order Processing Time

All orders are processed within [1–3 business days] (excluding weekends and holidays).
You will receive a confirmation email once your order has been placed, and another notification once your order has shipped.

Please note:

  • Processing times may be extended during high-volume periods, promotions, or holidays.
  • Orders placed after 3 PM EST will be processed the next business day.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

  • Standard Shipping: [3–7 business days]

Delivery times are estimates and may vary due to carrier delays.

3. Shipping Locations

We currently ship to:

  • Domestic: [United States / specify regions]

If your location is not listed, please contact us before placing an order.

4. Order Tracking

Once your order has shipped, you will receive a tracking number via email.
Please allow 24–48 hours for tracking updates to appear.

5. Lost, Stolen, or Delayed Packages

Hill B. Fragrance is not responsible for:

  • Lost or stolen packages once marked as delivered
  • Shipping delays caused by carriers, weather, or incorrect address information

If your package is missing, please contact the shipping carrier directly.

6. Incorrect Shipping Information

It is the customer’s responsibility to provide accurate shipping details.
If an order is returned due to an incorrect or incomplete address:

  • The customer may be responsible for reshipping fees
  • Refunds will not be issued

7. Damaged Items

If your order arrives damaged, please contact us within 5 Days of delivery with:

  • Your order number
  • Clear photos of the damaged item(s) and packaging

We will review your case and determine eligibility for a replacement.

8. International Shipping (If Applicable)

  • Customers are responsible for any customs duties, taxes, or import fees
  • Delivery times may vary depending on customs processing

We are not responsible for delays caused by customs.

9. Contact Information

If you have any questions about your shipment, please contact us:

Email: Info@hillbfragrance.com

10. Policy Updates

We reserve the right to update or modify this Shipping Policy at any time without prior notice.

By placing an order with Hill B. Fragrance, you agree to the terms outlined in this Shipping Policy.